- Booking once done (online or offline), cannot be cancelled or refunded.
- Alternatively, instead of cancellation, the booking date can be changed to another date, subject to genuine reason and availability.
- Transactions which are successfully debited by the payment gateway but not confirmed back to ganagapuralodges.com system are deemed to be failed transactions. All such transactions are eligible for refund post reconciliation. In such transactions, money is refunded in 10-15 working days